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Fredrick Brennan was getting ready for church at his home in the Philippines when the news of a mass shooting in El Paso arrived. His response was immediate and instinctive.

“Whenever I hear about a mass shooting, I say, ‘All right, we have to research if there’s an 8chan connection,’” he said.

Mr. Brennan started the online message board 8chan in 2013, as a spinoff of 4chan, the better-known message board. In its early years, the site was known as an unmoderated free-for-all site populated by anonymous posters, where shocking and offensive humor reigned.

Now, 8chan is known as something else: a megaphone for mass shooters, and a recruiting platform for violent white nationalists. And Mr. Brennan, who stopped working with the site’s current owner last year, is calling for it to be taken offline before it leads to further violence.

“Shut the site down,” Mr. Brennan said in an interview on Sunday. “It’s not doing the world any good. It’s a complete negative to everybody except the users that are there. And you know what? It’s a negative to them, too. They just don’t realize it.”

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In the early days of 8chan, Mr. Brennan defended the right of 8chan users to post anonymously, without censorship. And he dismissed incidents of harassment or violence by users of the site as the price of being an open forum.

“Anonymity should not be taken away from everyone just because of a few bad apples,” he told Ars Technica, the technology website, in a 2015 interview.

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The mass shootings in El Paso, Texas and Dayton, Ohio are horrific tragedies. In the case of the El Paso shooting, the suspected terrorist gunman appears to have been inspired by the forum website known as 8chan. Based on evidence we've seen, it appears that he posted a screed to the site immediately before beginning his terrifying attack on the El Paso Walmart killing 20 people.

Unfortunately, this is not an isolated incident. Nearly the same thing happened on 8chan before the terror attack in Christchurch, New Zealand. The El Paso shooter specifically referenced the Christchurch incident and appears to have been inspired by the largely unmoderated discussions on 8chan which glorified the previous massacre. In a separate tragedy, the suspected killer in the Poway, California synagogue shooting also posted a hate-filled “open letter” on 8chan. 8chan has repeatedly proven itself to be a cesspool of hate.

8chan is among the more than 19 million Internet properties that use Cloudflare's service. We just sent notice that we are terminating 8chan as a customer effective at midnight tonight Pacific Time. The rationale is simple: they have proven themselves to be lawless and that lawlessness has caused multiple tragic deaths. Even if 8chan may not have violated the letter of the law in refusing to moderate their hate-filled community, they have created an environment that revels in violating its spirit.

We do not take this decision lightly. Cloudflare is a network provider. In pursuit of our goal of helping build a better internet, we’ve considered it important to provide our security services broadly to make sure as many users as possible are secure, and thereby making cyberattacks less attractive — regardless of the content of those websites. Many of our customers run platforms of their own on top of our network. If our policies are more conservative than theirs it effectively undercuts their ability to run their services and set their own policies. We reluctantly tolerate content that we find reprehensible, but we draw the line at platforms that have demonstrated they directly inspire tragic events and are lawless by design. 8chan has crossed that line. It will therefore no longer be allowed to use our services.

What Will Happen Next

Unfortunately, we have seen this situation before and so we have a good sense of what will play out. Almost exactly two years ago we made the determination to kick another disgusting site off Cloudflare's network: the Daily Stormer. That caused a brief interruption in the site's operations but they quickly came back online using a Cloudflare competitor. That competitor at the time promoted as a feature the fact that they didn't respond to legal process. Today, the Daily Stormer is still available and still disgusting. They have bragged that they have more readers than ever. They are no longer Cloudflare's problem, but they remain the Internet's problem.

I have little doubt we'll see the same happen with 8chan. While removing 8chan from our network takes heat off of us, it does nothing to address why hateful sites fester online. It does nothing to address why mass shootings occur. It does nothing to address why portions of the population feel so disenchanted they turn to hate. In taking this action we've solved our own problem, but we haven't solved the Internet's.

In the two years since the Daily Stormer what we have done to try and solve the Internet’s deeper problem is engage with law enforcement and civil society organizations to try and find solutions. Among other things, that resulted in us cooperating around monitoring potential hate sites on our network and notifying law enforcement when there was content that contained an indication of potential violence. We will continue to work within the legal process to share information when we can to hopefully prevent horrific acts of violence. We believe this is our responsibility and, given Cloudflare's scale and reach, we are hopeful we will continue to make progress toward solving the deeper problem.