Speaking of technology done wrong....

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15 June 2019, 05:23 PM

Mikhailoh

Speaking of technology done wrong....

Target registers went out nationwide today.
Wonder how much they lost. Somebody did not do their redundancy/high availability homework right.

https://www.cincinnati.com/sto...saturday/1465476001/

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"A mob is a place where people go to get away from their conscience" Atticus Finch

15 June 2019, 06:20 PM

Steve Miller

It's hard to believe that Target isn't set up to eliminate single points of failure.

OTOH, they recently had a mammoth data breach problem which tells me they aren't spending enough on their point of sale systems.

15 June 2019, 06:46 PM

Mikhailoh

I spent a year up in Michigan designing and standing up network systems. I'm certainly no expert on the subject but I know enough to identify that single point and avoid it with redundancy and failovers. I suspect there will be some introspection after this.

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"A mob is a place where people go to get away from their conscience" Atticus Finch

15 June 2019, 07:06 PM

Steve Miller

Meanwhile, the computer system at Abrazo Health Hospital in Phoenix is down and it's causing all kinds of problems. My daughter-in-law's father is in that hospital after an injury and she is trying to look out for him as best she can.

News story here. That's her being interviewed starting at about 50 seconds in.

15 June 2019, 07:39 PM

Mikhailoh

Thats a serious problem if they don’t have robust downtime procedures. Here’s hoping they do - and that is more likely than not.

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"A mob is a place where people go to get away from their conscience" Atticus Finch

15 June 2019, 07:46 PM

Steve Miller

Let's hope so. Getting him him the correct medications on time has been a problem.

15 June 2019, 07:56 PM

Mikhailoh

That is actually a bigger problem with CPOE than before it.

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"A mob is a place where people go to get away from their conscience" Atticus Finch

15 June 2019, 08:28 PM

QuirtEvans

quote:
Originally posted by Mikhailoh:
Target registers went out nationwide today.
Wonder how much they lost. Somebody did not do their redundancy/high availability homework right.

https://www.cincinnati.com/sto...saturday/1465476001/

It's not just lost sales. I heard that people abandoned shopping carts full of merchandise and walked away in frustration. The labor to restock all that stuff doesn't come cheap, either.

They may get some of the sales back, but I'm sure a good bit migrated to Walmart. And I wonder, having been to Walmart, how soon those frustrated customers will return to Target.

15 June 2019, 09:29 PM

Nina

I think we'd be surprised at how razor-thin the operating budgets are for a lot of organizations, not just retail. It's expensive to invest in good infrastructure, and the prevailing attitude seems to be "well, it won't happen here, or at least not this year, so let's defer that expense...."

etc., etc., etc.

I'm surprised this doesn't happen more often, tbh.