If you think it sounds like a mathematical impossibility for a company to lose more than 100% of its workers every year, you’ve never worked in the fast-food industry. At fast-food restaurants, losing 100% of employees — and then losing still more of the employees hired to replace those workers — is a common, and worsening, labor problem.
The case of Panera Bread shows just how deep the employee turnover issue is for restaurant companies. Panera loses close to 100% of workers every year, and by fast-food industry standards that’s considered good.
“In the restaurant industry, turnover is 130%, turning over more than a full workforce every year,” said Panera bread CFO Michael Bufano at CNBC’s @Work Human Capital + Finance conference in July. “We are a little under 100%, but still a huge number.”
-------------------------------- We are all visitors to this time, this place. We are just passing through. Our purpose here is to observe, to learn, to grow, to love… and then we return home. - Australian Aboriginal proverb
Bazootiehead-in-training
Posts: 37955 | Location: Somewhere in the middle | Registered: 19 January 2010
Depends on the place. My daughter worked for the same restaurant for 6 years, albeit mostly summer and holidays. Why? Well run, treated people well and brought them along. Then they transferred her wonderful manager - who is now a family friend - to a different location and the new guy was a putz. At that point they started having turnover.
-------------------------------- "A mob is a place where people go to get away from their conscience" Atticus Finch
I thought she worked at a regular restaurant, rather than a fast-food chain?
-------------------------------- We are all visitors to this time, this place. We are just passing through. Our purpose here is to observe, to learn, to grow, to love… and then we return home. - Australian Aboriginal proverb
Bazootiehead-in-training
Posts: 37955 | Location: Somewhere in the middle | Registered: 19 January 2010
Originally posted by Steve Miller: Might have to pay them more and not mess with their hours so much.
As the labor market tightens, more opportunities in other industries means the lowest paying and most grueling service jobs will go begging, or be filled with the least capable employees who have no other options.
Posts: 12541 | Location: Williamsburg, VA | Registered: 19 July 2005
The other thing is that places that treat their low-wage employees like carp will experience large turnover, even if that just means that those employees cycle between various different employers, all of whom treat their low-wage employees like carp.
My daughter is experiencing that right now in the restaurant industry. She doesn't want to work at the places with job openings, because those places treat their employees like carp ... the places she'd want to work don't have openings, because they treat their employees well and the employees don't leave.
